Curse

don_the_vito · Jun 22, 2010, 12:02 AM // 00:02

I like their "trust me, you did something wrong" attitude...

C4RB1N3 · Jun 22, 2010, 01:12 AM // 01:12

Quote:

Originally Posted by don_the_vito

I was using the NCSoft "Ask a question" thing and would always go through the first level and GMs fine, then I would get a senior GM who says "we do not take appeals, blah, blah, blah" and then closes my question =( would you mind telling me where I could find their number?

The only way NCsoft can be reached by phone is:

Monday - Friday, 12pm - 5pm Central at (512) 225-6359.

But GM's who can take appeals have no way to be reached by phone, so if you are banned or have an in-game issue this phone number will not help you, and if you do call it be prepared to be on hold for at least an hour(no exaggeration).

Kumu Honua · Jun 22, 2010, 01:56 AM // 01:56

Quote:

Originally Posted by don_the_vito

I like their "trust me, you did something wrong" attitude...

Me too. Cause they got it right. I have yet to see a single "I didn't bot!" post that I believed even in the slightest. Not one word has rung true by the "Innocent".

don_the_vito · Jun 22, 2010, 02:59 AM // 02:59

Quote:

Originally Posted by Kumu Honua

Me too. Cause they got it right. I have yet to see a single "I didn't bot!" post that I believed even in the slightest. Not one word has rung true by the "Innocent".

I didn't bot, they probably thought I was botting because I've been doing the same things for five years -_-" sad thing is, you still see bots...

It's the same argument, people inject a .dll and get banned, people call them botters/hackers/cheaters/whatever and say they deserve it, sure some people who makes hundreds of dollars a week botting and who just steal cd keys anyways deserve to be banned, but some teenager who figured it might be interesting to see how they work gets banned after years of loyal play it is a pain and is very frustrating.

Just think, you log onto your account and oh wait, you can't because they say you cheated, how would you feel? To boot, they don't give you a reason, say they don't take your appeals and link you to the terms and conditions which says they can ban you for no reason anyways. Sounds like good customer service to me >_<

Kumu Honua · Jun 22, 2010, 03:13 AM // 03:13

Quote:

Originally Posted by don_the_vito

I didn't bot, they probably thought I was botting because I've been doing the same things for five years -_-" sad thing is, you still see bots...

Not one word has rung true by the "Innocent".

don_the_vito · Jun 22, 2010, 03:36 AM // 03:36

Quote:

Originally Posted by Kumu Honua

Not one word has rung true by the "Innocent".

It's a program, it can be hacked by those who do not care for others. It's sad, but it is true.

The only reason "not one word has rung true" is because NCSoft thinks they have a fool proof system.

Lanier · Jun 22, 2010, 04:39 AM // 04:39

Quote:

Originally Posted by Shadowspawn X

Issue is they were not wrongfully banned.

You can't possibly think that not one of the 3700 accounts was wrongfully banned. Everyone makes mistakes, and 3700 means a large possibility of making a few mistakes.

Scarlett Romanov · Jun 22, 2010, 04:41 AM // 04:41

Quote:

Originally Posted by Emily Diehl

Hey guys! Gaile has posted an FAQ on her wiki page that answers a bunch of questions the support team has been getting about bans. You can check it out here.

Some highlights for the viewers here

1. If you're banned, feel free to buy a new acct and come back to the game. :|

2. Looks like we can still justify banning you for the use of texmod, multi-launch, etc even though we said in a different thread they were okay to use. Yay!

Lord Sojar · Jun 22, 2010, 06:09 AM // 06:09

Quote:

Originally Posted by Scarlett Romanov

Some highlights for the viewers here

*snip*

2. Looks like we can still justify banning you for the use of texmod, multi-launch, etc even though we said in a different thread they were okay to use. Yay!

If you are going to highlight things, try to not lie... it's very irritating.

Quote:

Originally Posted by Arena Net

Players know that we have not targeted "benign" software—the kind that does not give a player any sort of in-game advantage—and that we have no intentions of doing so in the future. Further, we can make it clear that we do not believe it is in our interest to specifically target the users of software of this sort. But that's as far as our reassurances can go.

*lemming* · Jun 22, 2010, 08:17 AM // 08:17

Quote:

Originally Posted by User:Gaile Gray/Support FAQs/Bot Ban Details

Why doesn’t ArenaNet check out third-party programs and tell players which ones we can use?

We’re sometimes asked to review specific third-party programs, or to weigh in other on others as far as their acceptability for use with Guild Wars. However, we're simply not able to review, endorse, approve, or otherwise validate third-party software or software distributors. If third-party program developers sent us the code, we would not look at it. If they sent us an evaluation copy of the software, we would not run it. We have no staff employed to validate external software nor do we expect to offer that service in the future.

The actual work involved in properly testing and validating software should not be underestimated, but that's not the only issue. In addition to drawing valuable resources away from actual Guild Wars development and testing, officially approving third-party software would provide an avenue for hackers to take advantage of other players with the seeming approval of ArenaNet. Further, working more closely with outsiders to create acceptable programs would also potentially provide clues to bot-makers as to how to avoid detection in the future. All of these things would distract from continuing work on the game itself.

Does the fact that the creator of KSMod is affiliated with Arenanet developers and knows some of them personally have anything to do with its approval?

Motoko · Jun 22, 2010, 08:31 AM // 08:31

Quote:

Originally Posted by lemming

Does the fact that the creator of KSMod is affiliated with Arenanet developers and knows some of them personally have anything to do with its approval?

I think we all know the answer to this one.

Gill Halendt · Jun 22, 2010, 08:34 AM // 08:34

Why doesn’t ArenaNet check out third-party programs and tell players which ones we can use?

Because they're ingenuous and still believe that people have some common sense nowadays.

Motoko · Jun 22, 2010, 08:38 AM // 08:38

Quote:

Originally Posted by Gill Halendt

Why doesn’t ArenaNet check out third-party programs and tell players which ones we can use?

Because they're ingenuous and still believe that people have some common sense nowadays.

It isn't so much as that as the game is old and so are these programs.

It is much like eggs in an ovary. Over time these eggs have the possibility of being mutated due to its environments.

These programs can be modified for good and for worse.

Thankfully we have doctors who can monitor those eggs.

As far as ANet watching these programs and protecting the player base (more new than old) I can't say the same.

jray14 · Jun 22, 2010, 03:17 PM // 15:17

Quote:

Originally Posted by Lanier

You can't possibly think that not one of the 3700 accounts was wrongfully banned. Everyone makes mistakes, and 3700 means a large possibility of making a few mistakes.

QFT. There's a lot of silly "holier than thou" talk going on in these forums claiming that everyone who got banned was actually guilty. But just take a look at ANet's history of poor attention to detail and oversight: weekend and holiday event announcements containing the same typos for years, support emails getting sent to the wrong recipients, web pages and game changes never meant to see the light of day being pushed live, etc. How can there not be a significant number of wrongful bans? Never mind about the validity or lack thereof of their bot detection techniques: I'm talking merely simple human error!

don_the_vito · Jun 22, 2010, 03:38 PM // 15:38

Quote:

Originally Posted by Kumu Honua

No it's because I don't believe a word you say.

If you knew me you would, but your just some ignorant douche who thinks everyone who got banned was some sort of hacker/botter.

axe · Jun 22, 2010, 05:24 PM // 17:24

Quote:

Originally Posted by don_the_vito

If you knew me you would, but your just some ignorant douche who thinks everyone who got banned was some sort of hacker/botter.

The 3,700 /kick was not a judgement of morals or character, it was simply, "did you inject a dll" really that is the end of story. They are not calling you a cheater exactly, but they are making an example of you.

So while you may be a good honest person, you injected a dll.

Have a nice day

Emunator · Jun 22, 2010, 05:51 PM // 17:51

Quote:

Originally Posted by axe

The 3,700 /kick was not a judgement of morals or character, it was simply, "did you inject a dll" really that is the end of story. They are not calling you a cheater exactly, but they are making an example of you.

So while you may be a good honest person, you injected a dll.

Have a nice day

Let's give everyone the death penaly instead of parking tickets just to make an example.

Well i'm still waiting till Gaile get's back to me since she is still looking into my case.

And yes i could live with a temp ban, but a permanent one for what i did would be the same as my example just now.

Sapper_V · Jun 22, 2010, 07:46 PM // 19:46

Quote:

Originally Posted by Emunator

Let's give everyone the death penaly instead of parking tickets just to make an example.

Well i'm still waiting till Gaile get's back to me since she is still looking into my case.

And yes i could live with a temp ban, but a permanent one for what i did would be the same as my example just now.

Being banned from a game for cheating at the game is the same as being put to death for parking in the wrong spot? That's the worst comparison I've ever heard.

I have no idea about your situation and think it's possible they made mistakes; I just had to comment on the ridiculousness of your analogy.

Emunator · Jun 22, 2010, 08:22 PM // 20:22

Quote:

Originally Posted by Sapper_V

Being banned from a game for cheating at the game is the same as being put to death for parking in the wrong spot? That's the worst comparison I've ever heard.

I have no idea about your situation and think it's possible they made mistakes; I just had to comment on the ridiculousness of your analogy.

Most of my posts are in another thread here on guru, and it is a comparison between paket fakor that shows all hero/zaishen emotes client side only and people that did actually used interupt/farm bots and did harm the economy and/or other players.

Anon-e-mouse · Jun 22, 2010, 09:01 PM // 21:01

Quote:

Originally Posted by don_the_vito

If you knew me you would, but your just some ignorant douche who thinks everyone who got banned was some sort of hacker/botter.

Only problem is, is that so far we have seen very little, if any evidence that anyone has been banned by mistake.